Answering rules allows user to define different behaviour of the account depending on various parameters which include:

Actions to be taken before a call is sent to user:

• Do not Disturb – with possibility to take further actions: forward to another number or to voicemail
• Number Block
• Call waiting – personalized voice messages which are played when the call is being connected

Actions to be taken after receiving one of the following statuses from the user:

• busy
• no answer
• offline
• Call forwarding
• Voicemail

User can define multiple rules different for different callers, for example you can have “Do Not Disturb” action with forwarding to your email set only for calls coming from unknown callers, if you do not want to be disturbed. At the same time calls from your customers Group defined in Contacts can be forwarded to your collegues’ extension. And still call from an important customer can go to your SIP phone or if your are away you can be reached on your mobile.

Each rule can be also associated with particular local phone number of your account. For example calls coming to your US local number can have different rules than calls coming to your toll free number.

What is very unique is possibility to assign personalized voice messages to voicemail and call forwarding, different for each rule. So for example different voice message is played when a customer reaches your voicemail or is being forwarded and different if it is a call from your colleague.

You can also record own messages to be played when your sip phone is ringing. The caller will hear this message when waiting for your to answer. Again it can be different message depending on who is calling you and on what number.